jita36's Privacy Policy

jita36 collects various types of information from its users. This collection is necessary to improve our service quality, ensure a safe environment, and comply with the laws and regulations of Bangladesh.

1.1 Information Provided Directly

When you create an account at jita36, make a deposit, or contact our support team, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket account numbers)
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

When you browse our platform, the following information is collected automatically:

• IP address and device type
• Browser name and version
• Page visit logs and session duration
• Information obtained from cookies and web beacons
• Transaction records of gaming activity

jita36 uses collected information for specific and legitimate purposes. We never use your information for unauthorized purposes.

2.1 Primary Purpose of Use

• Ensuring account registration and management
• Age verification — activating accounts only for users aged 21 or above
• Processing deposit and withdrawal transactions
• Providing applicable bonuses and promotional offers
• Providing customer support services (24/7 live chat)

2.2 Security and Compliance Use

• Detecting anti-money laundering (AML) and fraudulent activity
• Completing Know Your Customer (KYC) verification
• Implementing responsible gaming policies
• Resolving site security and technical issues

2.3 Service Improvement Use

• Statistical analysis to improve platform performance
• Creating game recommendations based on user preferences
• Identifying and resolving technical issues

jita36 places the highest importance on protecting your privacy. We keep your information secure using industry-standard security measures.

3.1 Technical Security Measures

• All data transmissions secured by 256-bit SSL encryption
• Sensitive information stored in encrypted databases
• Firewalls and security layers to prevent unauthorized access
• Regular security audits and vulnerability testing
• Two-Factor Authentication available

3.2 Data Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, some information may be kept for a specified period for the following reasons:

• Duration required to meet legal obligations
• Audit records of financial transactions (minimum five years)
• Until any dispute or legal claim is resolved

3.3 Staff Access to Information

jita36 staff are granted access to specific information only as required by their job. All staff operate under strict confidentiality agreements and are trained in data protection.

jita36 does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Trusted third parties are engaged to operate our services, such as:

• Payment processing services (bKash, Nagad, Rocket, banks)
• KYC verification service providers
• Game software providers (only the gaming data necessary)
• Cloud server and technology infrastructure providers

All such partners are bound by confidentiality agreements with us and may use your information only for the purpose of providing the contracted services.

4.2 Legal Obligations

We are legally required to disclose information to authorities in the following circumstances:

• When a court order or summons is issued
• When cooperating with a government investigation
• Reports required under anti-money laundering laws
• In investigations of fraud or criminal activity

Cookies are used on the jita36 website. Cookies are small data files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining a login session.
• Functional Cookies: Help remember your preferences, such as language selection.
• Analytical Cookies: Used to collect usage statistics for the site.

5.2 Cookie Control

You can control cookies from your browser settings. Please note that disabling essential cookies may prevent some features of the site from working.

As a user of jita36, you have the following rights over your own information:

6.1 Right to Access Information

You may request to view your personal information held by us at any time. We will provide the information within 30 working days of receiving the request.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. We will correct it as soon as possible.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained if there are legal obligations or ongoing legal proceedings.

6.4 Right to Object to Processing

You may object to the processing of your information or request that it be restricted. Please contact our support team for all such requests.

jita36 is firmly committed to protecting minors. Our platform is intended only for users aged 21 or above. We do not knowingly collect or store information from any person under the age of 21.

Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you are aware of a minor using this site, please notify our support team immediately.

jita36 reserves the right to update this Privacy Policy at any time. If changes are made, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email address
• By changing the "Last Updated" date at the top of this page

For significant changes, we will endeavour to provide at least 15 days advance notice. Continued use of the site after changes are made will be considered as your agreement to the updated policy.

jita36 gives the highest priority to responsible gaming. In this context, we may use information about your gaming activity to identify problematic behaviour and provide support where needed.

By analysing your gaming history, we:

• Identify patterns of excessive gambling
• Provide the option to self-exclude or set limits
• Provide information and support related to responsible gaming

Information used for this purpose is not used for anything else. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will treat your enquiry with care.